Account and data
Delete your Samvat account
Request deletion of your Samvat account and its associated data, even if you have uninstalled the app.
Last reviewed
How to request deletion
Email [email protected] with the subject ‘Delete my Samvat account’. Include the email address or phone number, with country code, that you use to sign in to Samvat. If you use Google sign-in, send the request from that Google account’s email address where possible.
We verify that the account belongs to you before deleting it. For phone accounts, we will explain how to verify ownership in our reply. Do not send passwords, OTPs, payment credentials or birth details. You do not need to reinstall the app or make a purchase to request deletion.
Our support team will confirm the scope of your request, explain any information that must be retained, and provide a completion timeframe after verifying your account. Sending an email requests deletion; it does not delete your account immediately.
- Email an account-deletion requestOpens your email app. You can also copy the address above and send the request yourself.
Data covered by your request
Account deletion covers your Samvat sign-in account, saved family profiles and birth details, private readings and reports, conversations, preferences stored with your account, and associated application data. We also request deletion from service providers where applicable.
Deleting your account removes access to its saved profiles, readings and report credits. Export anything you want to keep before requesting deletion. Copies that you have downloaded or shared outside Samvat are not removed from your device or the recipient’s device.
If you want to delete a particular saved profile or reading while keeping your account, email the same address and describe which item you want removed. Do not include another person’s birth details in the email.
Records that may need to be retained
Purchase and accounting records may be retained to meet legal obligations. Limited security, fraud-prevention, dispute and backup records may also need to be retained, as explained in our Privacy Policy. These exceptions do not keep your account active.
Our reply will identify any retained records and the applicable retention period for your request.
Account deletion does not itself cancel a store subscription or request a refund. If you have an active subscription, manage it in Google Play or Apple’s subscription settings. Contact us if you need help with a purchase.
- Samvat Privacy PolicyHow Samvat handles account data and retention.