Refunds
Refund and Cancellation Policy
Cancellation, refund, duplicate-payment, and failed-report rules for Samvat's paid digital reports.
Last reviewed
Before Report Generation
You may cancel an unused Kundli Phaladesh report credit within 14 days of purchase for a full refund. Email [email protected] before using the credit and identify the account and purchase.
Approved refunds are returned to the original payment method. Samvat processes them without undue delay and within 14 days after agreeing that a refund is due; your payment provider may take additional time to display the funds.
After You Start a Report
Before generation, Samvat asks you to expressly request immediate supply of the personalised digital report and acknowledge that your 14-day cancellation right is lost once generation begins.
After that confirmation and the start of generation, a change-of-mind refund is not available for that report. This does not remove rights that apply when digital content is faulty, not supplied, or not as described.
Failed, Duplicate, or Incorrect Charges
If payment completes but no report credit appears, a report cannot be generated because of a Samvat failure, or you are charged twice for the same intended purchase, contact support. Samvat will investigate and restore the credit, retry delivery, or refund the affected charge as appropriate.
A report is not treated as faulty solely because a different tradition, location, timezone, ayanamsha, or rule produces another result. Send the relevant calculation details so the cause can be checked.
How to Request Help
Email [email protected] with the account phone number or email, purchase date, and Stripe receipt or payment reference if available. Do not send card, bank-account, UPI PIN, password, or unnecessary birth details.
This policy supplements your statutory consumer rights and does not replace or restrict them.
- Request purchase supportFor cancellations, missing credits, failed reports, duplicate charges, and refunds.
- UK guidance on online and distance sellingOfficial overview of information and cancellation duties for online sales.